Basq Life is an online store specialising in high-quality kimonos and bathrobes, designed for comfort, elegance, and everyday luxury.

We are based in Melbourne, Australia, and we ship Australia-wide and internationally.

At the moment, we are an online-only store. However, we occasionally participate in pop-up shops and events. Stay tuned to our social media for updates!

Our kimonos are one size and are designed to fit a range of body shapes and sizes comfortably. We can offer custom orders for anyone that is petite or powerful.

To ensure your kimono or bathrobe stays in the best condition, we recommend:

• Always check the care instructions on the online store and product label

• Washing in cold water on a gentle cycle

• Avoiding bleach or harsh detergents

• Air dry or using a low-heat setting in the dryer (please double check that a dryer is ok for your fabric)

Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location.

Orders are typically processed within 2-3 business days. Delivery times depend on your location:

• Standard Shipping within Australia: 3 to 5 business days

• Express Shipping within Australia: 1 to 2 business days

• International Shipping: This will depend on the location and carrier

Please see our return and refund policy.

We sincerely apologise for any inconvenience. Please contact us within 3 days of receiving your order at hello@basqlife.com, and we’ll resolve the issue as quickly as possible.

Yes! Sign up for our newsletter and follow us on social media to receive exclusive discounts and special offers.

You can reach us via email at hello@basqlife.com, through our Contact Us page, or by sending us a message on social media.

Yes at times. We carefully choose the content creators and brand ambassadors we partner with. If you’re interested in collaborating, send us an email at hello@basqlife.com with your details.