The following are our terms and conditions for wholesale orders. By placing an order, you are accepting these terms and conditions.

Minimum Spend

A minimum order spend applies for wholesale orders. All wholesale orders require a minimum purchase of 6 x kimonos of any style that you choose.

Freight 

Freight is not included in product pricing for wholesale and trade accounts. Instead, it is calculated and applied to your order before invoicing & payment. For international orders, you will receive a freight quote before your order is shipped. In-stock items usually ship the next day. If you place an order containing backorder and in-stock items, the order will be split to ship in-stock items immediately. Products that are not available will be placed on backorder and will dispatched once back in stock (expect 14 to 21 days). Shipping fees apply to each separate order, but not on backorders.

Returns & Cancellations

Reporting items received faulty or damaged must occur within 7 days of receiving them. To report a faulty item, please email the details of the fault or damage and an image to hello@basqlife.com and quote your invoice number.

Non-delivery of any items must also be reported within 7 days of receiving notification that your order has been sent.

All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. We do not accept returns of unsold goods, change of mind or preference of natural variation in patterned items like fabrics, embroidery, etc. Most Basq Life products are handmade. Therefore, some variation between each piece will be evident. The surface of natural & handmade products is crafted to embrace the natural differences in each piece. This is not considered a fault. Any refunds will be processed only once all goods are returned to us and approved for refund by the team. Freight is not refunded in these cases.

Exclusivity

Please note as a Basq Life stockist, you do not automatically receive exclusivity in your area. We endeavour to ensure there is no crossover of specific product lines in your suburb, but cannot offer exclusivity of the entire range when purchasing only specific designs. Please get in contact if you would like to check on stockists in your area/to request exclusivity of certain product lines you wish to stock. These requests are assessed on a case-by-case basis.

Order Dispatch

We will ship your order out as soon as possible. In-stock items will usually ship the next day.

Prices

Prices shown are inclusive of GST in Australia and Exclusive of GST for International customers. We reserve the right to alter our pricing at any time unless already invoiced. The RRP for each product is listed on our website. Stockists are free to set their own pricing as you see fit, but we ask that the products do not retail under the set RRP unless they are clearly marked as being on sale. We kindly request that new collections are not sold below the RRP.

Distribution

Basq Life products may not be distributed through any physical or online marketplaces, including eBay, Etsy, Amazon etc. Selling Basq Life products on these marketplaces breaches our distribution policy and is not allowed under any circumstance. Products can be sold on a stockist's website only once the stockist has purchased this product.

Payment Terms

All orders are required to be paid for prior to dispatch.  We accept VISA and MasterCard or EFT.  We do not accept Amex or Paypal for Wholesale and Trade orders. Please state your invoice number as the payment reference when paying via EFT.

Pre-orders

Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be fully refunded to the stockist if applicable.

Copyright & Intellectual Material

All Basq Life product images and product copy are subject to copyright and are the property of Basq Life. As such all products listed for sale online must show our style names and that they are clearly Basq Life products. Approved Basq Life stockists are welcome to use any of the images on the Basq Life website to promote the product/s if these products have been purchased from Basq Life.  High-resolution images are available for download via email request. Get in touch at hello@basqlife.com for more info/to request images. Please contact us if you need clarification on image usage and we can direct you to our brand guidelines.

Agreement of Terms

By placing an order with Basq Life, you agree to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.