Please choose carefully and consciously and read our Returns Policy below.

We understand that at times we can all have a change of heart following a purchase and that you may want to return your item/s and we are happy to accommodate you with an exchange or a credit note on items not worn and returned within SEVEN (7) days of receiving your order. Unfortunately as a boutique business we DO NOT offer refunds and original shipping charges are non-refundable.

We charge a $15 re-stocking fee for exchanges, which is a genuine pre-estimate of the costs suffered by the return of the goods. You are responsible for the cost of your return shipping.

Proof of Purchase

Proof of purchase can take the form of a receipt (paper or electronic) or a bank statement, or if your purchase was recorded against your customer profile, it can be found in our system.

If you have a gift card, we will provide you with an exchange or gift card.

If you do not have any proof of purchase via the means above, we are unable to accomodate your request.

Full Priced Products

• Item(s) must be in original condition and original packaging, including any packaging

• Goods must be unused, unwashed and unmarked

• Item(s) must be returned within 7 days of receiving and 14 days of the date of purchase

• We offer an exchange, or store credit if goods reach us as described above

To ensure your return is processed as quickly as possible, please write the return confirmation number you will be given by Basq Life clearly on the front of the package, or on a piece of paper inside.

Please allow up to 5 business days after your return has reached our office for the exchange or credit note to be processed. This timeframe may be extended slightly during holiday and promotional periods.

Please note that custom, made-to-order products are not available for exchanges.

Gifts 

If you have received a Basq Life item as a gift, but would prefer a different colour or there is another Basq Life product that would be better suited to you. We are more than happy to offer an exchange, credit note or gift card.

Should you choose an item of a lesser value than your gift, the balance will be transferred to a Basq Life gift card. If you exchange your gift for an item of greater value the balance will be payable upon checkout. An exchange for the full purchase amount can be made for a Basq Life gift card.

To exchange your gift please email us at hello@basqlife.com

Sales & Promotions

Please note that all sale items are final and will not be accepted for return unless deemed faulty by Basq Life.

Please choose carefully as we are unable to make any amendments to, or cancel any orders once they've been placed during a sale period.

Discounted items cannot be purchased in conjunction with any other discount codes or offers.

Gift with Purchase

In the event of a change of mind return, all Gift With Purchase products must be returned in its original condition with the original purchase. If the Gift is kept the recommended retail price of that product will be deducted from the exchange or credit note value.

Faulty Products

We pride ourselves on the quality of our products, so in the unlikely event that you receive a faulty product, please get in touch with us at hello@basqlife.com. We will do our best to get this resolved for you as quickly as possible.

Enjoy browsing our store and once again choose consciously and with intention.